Exceptional support – Fast Track account fully restored within 12 hours!
Exceptional support – Fast Track account fully restored within 12 hours! I ran into an issue during the service outage on Wednesday, June 25th between 9:30am and 10:30am ET, which affected my Fast Track account. These things happen, but what really matters is how it’s handled — and ETF delivered flawlessly. I contacted their support team, and within 12 hours, they had completely restored my account: my balance was reset, all affected trading days were removed, and everything was put back exactly as it was before the outage. The communication was clear, the process was smooth, and I honestly couldn’t have asked for better treatment. ETF showed they truly care about their traders and act fast to make things right. Huge thanks to the ETF team for turning a potential headache into a stress-free experience. This kind of support builds serious trust. Highly recommended!