I spent a fair bit of money with ETF
I spent a fair bit of money with ETF. I would say that overall they are okay but not worth the money. I recently got charged $80 for a renewal subscription but didn’t get anything for it. They point to their terms and conditions for the reasons they can take your money without providing you anything in return. To be fair, I should have read them better but from a business/customer perspective, this is bad practice. There are many other prop firms to choose from and the fact that ETF does nothing to set itself apart and provides mediocre to poor customer service, I recommend spending your money elsewhere.
Updated 10/14/24 8:31EST. I appreciate your response and I won't get into the details of my case and how I believe you are also in the wrong. What I will say is your response does not instill confidence for potential new customers to choose your business. For example, had you been willing to work out a resolution rather than stick to the "letter of the law", you'd still be getting hundreds of dollars from me because I truly do enjoy your product. But when there are so many other options out there (who also work with their customers when they have issues), why choose you guys over others? I wish you guys the best of luck but I will not be using you product again.
Updated 10/14/24 8:31EST. I appreciate your response and I won't get into the details of my case and how I believe you are also in the wrong. What I will say is your response does not instill confidence for potential new customers to choose your business. For example, had you been willing to work out a resolution rather than stick to the "letter of the law", you'd still be getting hundreds of dollars from me because I truly do enjoy your product. But when there are so many other options out there (who also work with their customers when they have issues), why choose you guys over others? I wish you guys the best of luck but I will not be using you product again.
Response from Elite Trader Funding
Our terms and conditions are clearly stated, and it's each trader’s responsibility to review and understand them. The renewal fee isn't a random charge—it’s a standard subscription renewal that ensures continued access to your account. Ignoring this and then blaming us for adhering to the agreed terms is simply not fair. We’ve set clear guidelines for cancellations, and it’s on the user to follow them. We take customer service seriously, but we also expect our traders to take responsibility for managing their accounts.
ETF Team
ETF Team