Negative Experience with ETF

I Was new to elite trader funding and had used other prop firms previously. I went through the combine and passed, when I went to pay the activation fee I was having trouble processing my card. I then reached out for assistance rather then helping I was told that I was banned with no explanation and I had no prior warnings if there were any issues beforehand. I then followed up asking why I had been banned with no reason given and I was met with no response. This was about 3 weeks ago and I have not been contacted since. I find ETF at a minimum uncommunicative but I feel as though they are not trustworthy considering my experience with them and I would recommend you spend your money at other firms.