Warning: Terrible Experience and Potential Scam Alert!
I cannot express the level of frustration and disappointment I've experienced with ETF. This has been an absolute nightmare, and I feel compelled to share my harrowing experience to warn others.
From the outset, their communication has been shockingly poor. I've been denied my hard-earned payout due to an alleged subscription cancellation for non-payment. Here's the kicker: I NEVER received any payment failure notifications from Stripe, as they claim. It's as if they are intentionally withholding information to cover up their own mistakes.
My ordeal began with the denial of my hard-earned payout, allegedly due to a subscription cancellation for non-payment. Here's the outrageous part – I NEVER received any payment failure notifications from Stripe, despite their insistence that they were sent. It's almost as if they're deliberately concealing information to mask their own shortcomings.
In my desperate attempt to resolve this, I explicitly asked ETF to contact Stripe on my behalf to investigate the supposed notifications. Shockingly, they flat-out refused, asserting there was no way they failed to send payment failure notifications. This not only showcases their lack of concern but raises serious questions about the integrity of their operations.
Adding to the absurdity, I discovered that I had been trading for over 15 days after the alleged account cancellation date. How is it possible that the account is supposedly canceled, yet I can still actively trade without any notice or indication of such a critical status change?
To put this into perspective, I worked tirelessly for over two months, dedicating my time and effort to generate a substantial profit of over $3500. To have all of that effort nullified by a company that seems more interested in deflecting responsibility than addressing legitimate customer issues is beyond disheartening.
The lack of transparency, accountability, and the dismissive responses from ETF are utterly deplorable. If you value your time, money, and peace of mind, steer clear of ETF. They've demonstrated a complete lack of integrity, and I deeply regret ever having any dealings with them. My warning to potential clients: beware of the very real possibility that you may fall victim to their dubious practices.
From the outset, their communication has been shockingly poor. I've been denied my hard-earned payout due to an alleged subscription cancellation for non-payment. Here's the kicker: I NEVER received any payment failure notifications from Stripe, as they claim. It's as if they are intentionally withholding information to cover up their own mistakes.
My ordeal began with the denial of my hard-earned payout, allegedly due to a subscription cancellation for non-payment. Here's the outrageous part – I NEVER received any payment failure notifications from Stripe, despite their insistence that they were sent. It's almost as if they're deliberately concealing information to mask their own shortcomings.
In my desperate attempt to resolve this, I explicitly asked ETF to contact Stripe on my behalf to investigate the supposed notifications. Shockingly, they flat-out refused, asserting there was no way they failed to send payment failure notifications. This not only showcases their lack of concern but raises serious questions about the integrity of their operations.
Adding to the absurdity, I discovered that I had been trading for over 15 days after the alleged account cancellation date. How is it possible that the account is supposedly canceled, yet I can still actively trade without any notice or indication of such a critical status change?
To put this into perspective, I worked tirelessly for over two months, dedicating my time and effort to generate a substantial profit of over $3500. To have all of that effort nullified by a company that seems more interested in deflecting responsibility than addressing legitimate customer issues is beyond disheartening.
The lack of transparency, accountability, and the dismissive responses from ETF are utterly deplorable. If you value your time, money, and peace of mind, steer clear of ETF. They've demonstrated a complete lack of integrity, and I deeply regret ever having any dealings with them. My warning to potential clients: beware of the very real possibility that you may fall victim to their dubious practices.
Response from Elite Trader Funding
Thank you for sharing your concerns. We're committed to providing a transparent and fair experience for all our users and regret any inconvenience you may have experienced.
Per our records, we want to clarify that multiple notifications from Stripe were sent to remind you of the pending subscription payment. As stated in the terms and conditions agreed upon during the signup process, failure to complete the payment on time can result in account closure. In addition, you were notified about gaming the payout system we have in place. We require our users to perform to standard for the team to consider moving them to our Live account. With poor trading data, the team was unable to adhere to your request. This policy is in place to ensure fairness and service integrity for all our members.
While we understand that this situation is frustrating, we assure you that the decision was made after a thorough and fair evaluation. If you had complied fully with our policies, our team would have been pleased to approve your request.
We take the management of user accounts and adherence to our policies seriously. We encourage all our users to regularly review their account status and ensure compliance with our terms. If you have any questions or believe there has been a misunderstanding, please contact us at [email protected]. We're here to assist and address any concerns you may have.
Thank you for your understanding and cooperation.
Per our records, we want to clarify that multiple notifications from Stripe were sent to remind you of the pending subscription payment. As stated in the terms and conditions agreed upon during the signup process, failure to complete the payment on time can result in account closure. In addition, you were notified about gaming the payout system we have in place. We require our users to perform to standard for the team to consider moving them to our Live account. With poor trading data, the team was unable to adhere to your request. This policy is in place to ensure fairness and service integrity for all our members.
While we understand that this situation is frustrating, we assure you that the decision was made after a thorough and fair evaluation. If you had complied fully with our policies, our team would have been pleased to approve your request.
We take the management of user accounts and adherence to our policies seriously. We encourage all our users to regularly review their account status and ensure compliance with our terms. If you have any questions or believe there has been a misunderstanding, please contact us at [email protected]. We're here to assist and address any concerns you may have.
Thank you for your understanding and cooperation.